Streamline your communication and gain tangible results
Do you work in the hospitality and service industry? Then you know all about a busy workday where clear communication and product knowledge are essential to delivering a seamless customer experience.
The industry is characterised by high staff turnover, a fast pace and high expectations for both product expertise and service levels. This can be difficult to navigate, but with a digital communication platform you can reach employees where they are – even when they are off the clock. You can ensure up-to-date knowledge when the menu changes, and train your seasoned staff in outreach and new procedures. The right platform can also ease the training burden for daily managers by allowing part of the training to take place online through courses and e-learning.
A platform where communication, training and product knowledge are united and just a click away will contribute to a positive work culture and bring together customer-facing staff and management. Supporting employee culture and enabling transparent communication has a positive effect on retention, as well as your bottom line.
A few of our clients in the industry:
How Academy raises the bar and strengthens your corporate culture
When your bread and butter is satisfied guests, quality assurance across the entire customer journey is key. With Academy, you can ensure high levels of knowledge and service from your staff and rest assured that everyone is equipped to deliver.
- Product training
- Procedures and guides
- Menu change promotions
- Daily knowledge sharing
- Service training
- Sales training
- Reference work
Team spirit and a fast pace are probably what characterise your organisation, just like many of our other clients within the hospitality and service sector. Jobs are physically demanding and the shifts are long, leading to a high risk of work injuries. As a result, the industry is also characterised by high staff turnover despite good job satisfaction. Meanwhile, management has a mammoth task in keeping track of instructions, procedures and proper training for tasks like heavy lifting.
- Work environment organisation
- Whistleblower add-on
- Events with signup
- Direct messaging
- Safety data sheets
- Gamification and competitions
Even when you make a conscious effort to retain employees, there are often other reasons why staff decide to go in another direction. You probably have many part-time employees who are studying on the side, and your full-time employees are on borrowed time while they forge their future career path.
This results in a large training burden for daily managers, when new employees need onboarding on an ongoing basis. Apart from being time-consuming, it also takes away from what really matters: engaging with your guests. Using Academy, you can ensure a basic understanding of the job from the very first shift.
- Company overview with individual user profiles
- Staff handbooks
- Intelligent searching
- ‘Invite colleague’ -feature via SMS or e-mail
One month on Academy in your industry:
time spent per staff member
logins per employee
visit time per session
In partnership with MASHs mineral water supplier, A Close Shave created a Top of Mind sales competition on Academy focusing on upselling. Water sales increased by 40%.
“The Academy platform helps us communicate, share knowledge and experience, train and educate all our employees in an effective and inclusive way. As we are a busy chain of boutique hotels, the forum plays a vital role and ensures the best possible service.”
How to get started
Want to boost training, elevate your internal communications and let your employees share their expertise? Then Academy is for you. Here’s our recipe for success:
- Appoint a dedicated project manager
It’s no secret: New systems require resources to start up. So find a passionate member of your organisation to lead – someone who has both the overview and the expertise to get things done.
- Think ‘why’ and we’ll handle the ‘how’
We’re systems experts and know all of Academy’s tricks. But you know your organisation’s needs and challenges. You’ll get the best results when Academy is a digital reflection of your organisation.
- Be patient – and brave
Change takes time. Be prepared that it may take some time for all employees to get fully on board with your new platform. Don’t be afraid to help them on their way, for example by shutting down old, fragmented communication channels.